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Report on Performance

  In this section:
Statutory Services Branch
·   Service Teams
·   RIA Teams
·   IMT Team
People and Planning Team
Resource Management Team
Public Liaison and Awareness
Performance in Relation to Targets
Analysis of Performance
Summary – Resources for Outcomes
Statutory Services Branch

The Statutory Services Branch is comprised of:
  • State and Territory Registry Service Teams;
  • Statutory Services (Research, Information and Advice) Teams; and
  • the Information Management and Technology Team.

State and Territory Service Teams

Functions
Registry Service Teams provide comprehensive administrative support for all locally resident and visiting Members of the Commission. Service Team operations and functions include:
  • day-to-day management and administration of the Service Team and Registry;
  • contacting, notifying and liaising with parties about applications and proceedings, and making arrangements for hearing rooms, court reporting services, interpreter services, messenger, delivery and secretarial services as required;
  • contact with industrial parties – receiving notification of disputes, the filing of other matters and the provision of procedural advice and information;
  • processing matters concerning financial returns and elections for registered organisations;
  • determining applications for certificates of conscientious objection, waiver of unfair dismissal/unlawful termination lodgment fee; and
  • issuing ‘right of entry’ permits.

Summary of Workload Indicators and Outcomes

TABLE 1 – Overall workload

  1999-00 2000-01 % Change
Total lodgments 30 074 31 812 5.78
Total hearings 20 181 20 545 1.80
Print codes allocated to matters to be published 10 993 12 041 9.12


TABLE 2 – Lodgments by location

Location 1996-97 1997-98 1998-99 1999-00 2000-01 % annual variation
ACT 833 606 738 749 1 810* 141.66
NSW 7 134 6 898 7 178 6 095 5 656 -7.20
NT 499 461 412 357 395 10.64
QLD 1 589 1 962 1 682 1 718 1 852 7.80
SA 1 289 1 783 1 049 1 448 1 282 -11.46
TAS 487 416 572 410 568 38.54
VIC 13 296 15 152 17 042 17 839 18 849 5.66
WA 2 260 2 100 1 957 1 458 1 400 -3.50
Total 27 387 29 378 30 630 30 074 31 812 5.78

* Bulk lodgments by the same employers under s.170MI and s.170VM(3) account for approximately half of the total lodgments in the ACT.


TABLE 3 – Percentage of total lodgments by location

ACT NSW NT QLD SA TAS VIC WA
5.7 17.8 1.2 5.8 4.0 1.8 59.3 4.4


TABLE 4 – Lodgment of ‘C’ matters by location*

Location 1996-97 1997-98 1998-99 1999-00 2000-01
ACT 367 253 239 248 250
NSW 2 493 1 291 1 286 1 363 1 653
NT 347 260 257 245 257
QLD 404 644 336 412 420
SA 460 284 236 192 200
TAS 256 112 258 118 138
VIC 5 177 4 961 5 135 4 517 4 791
WA 1 122 287 399 403 400
Total 10 626 8 092 8 146 7 498 8 109

* These figures are also included in Table 2 – Lodgments by location.


TABLE 5 – Number of termination of employment matters lodged by location*

Location 1996-97 1997-98 1998-99 1999-00 2000-01
ACT 367 253 239 248 250
NSW 2 493 1 291 1 286 1 363 1 653
NT 347 260 257 245 257
QLD 404 644 336 412 420
SA 460 284 236 192 200
TAS 256 112 258 118 138
VIC 5 177 4 961 5 135 4 517 4 791
WA 1 122 287 399 403 400
Total 10 626 8 092 8 146 7 498 8 109

* These figures are also included in Table 2 – Lodgments by location.


TABLE 6 – Number of hearings by location*

Location 1996-97 1997-98 1998-99 1999-00 2000-01
Canberra 825 817 887 842 700
Sydney 5 445 4 072 4 095 3 772 3 686
Darwin 491 547 470 413 361
Brisbane 1 421 1 199 1 124 1 045 1 142
Adelaide 1 103 953 902 909 800
Hobart 322 229 297 250 298
Melbourne 9 217 9 212 9 726 8 891 9 697
Perth 2 526 1 474 1 516 1 721 1 330
Other Places 1 840 1 533 1 914 1 504 1 507
Videoconferences** n/a n/a n/a 355 427
Telephone Conferences** n/a n/a n/a 479 597
Total 23 190 20 036 20 931 20 181 20 545

*   Figures in this table include proceedings conducted by Deputy Industrial Registrars and ‘U’ matter
     conferences.
** Video and telephone conference facilities were not available/reported prior to 1999-00.


CHART 4 – Geographic location of proceedings conducted throughout Australia
The following map is a graphical presentation of the locations of Commission proceedings (including Registry employees and contractors undertaking conferences on termination of employment matters on behalf of the Commission) conducted throughout Australia during 2000-01. Locations of proceedings are represented on the map by a bullet mark.

Australian
Capital
Territory
Canberra

New
South
Wales
Albury
Armidale
Ballina
Bathurst
Bega
Bourke
Broken Hill
Cobar
Coffs Harbour
Coonamble
Cootamundra
Cowra
Dartbrook
Dubbo
Glen Innes
Goulburn
Grafton
Griffith
Gunnedah
Harwood Island
Hay
Ingleburn
Inverell
Kotara
Leeton
New South Wales
(continued)
Lismore
Lithgow
Liverpool
Moree
Moruya
Mudgee
Mulwala
Murwillumbah
Muswellbrook
Narrabri
Newcastle
Orange
Parkes
Port Macquarie
Sydney
Tamworth
Taree
Taren Point
Toronto
Twofold Bay
Wagga Wagga
Wollongong
Young

Northern Territory
Alice Springs
Alyangula
Darwin
Queensland
Brisbane
Cairns
Cape Flattery
Coolangatta
Goondiwindi
Maroochydore
Oakey
Rockhampton
Southport
Stradbroke Island
Toowomba
Townsville
Yeppoon

South
Australia
Adelaide
Mt Gambier
Port Pirie
Sailsbury South

Tasmania
Burnie
Devonport
Hobart
Launceston

Victoria
Bairnsdale
Ballarat
Benalla
Bendigo
Victoria
(continued)
Dandenong
Echuca
Geelong
Hamilton
Horsham
Irymple
Kerang
Lemnos
Melbourne
Mildura
Moe
Morwell
Port Fairy
Portland
Sale
Shepparton
Swan Hill
Warnambool
Wodonga

Western
Australia
Broome
Bruce Rock
Bunbury
Kalgoorlie
Merredin
Perth
Pilbara
South Headland

Christmas
Island
Map



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